Description:

If you are experiencing problems when using a dial-up or wireless connection, follow the steps in this guide.

Solutions:

If you are using a wireless connection, try connecting your computer directly to your router or modem.

Close other programs such as games or download software that access the Internet.

Restart your modem and/or router to resolve any problems that may be affecting your Internet connection.

If the connection problems are related to World of Warcraft, try adjusting the in-game network configuration:

Go to Network Options in the game menu (Esc > System > Network).

Check Optimize network for best speed if you are using a broadband connection.

Uncheck Optimize network for best speed if you are using a low speed connection.

To reset your network devices:

Turning off the power to your modem and router will reset and re-establish a connection to your ISP. Follow these steps to completely reboot the devices in your network connection.

Note: Modems with battery power must be reset by disconnecting the battery or using the reset button directly.

Turn off all computers connected to the modem/router.

Turn off and unplug your modem, and your router if you are using one.

Leave your devices unplugged for at least 1 minute.

Plug your devices back in and turn them back on. Wait until their respective initialization processes are completely finished (stable connection and absence of abnormal flashing diodes).

Start the computer and let the initialization process continue.