Description:

If you are experiencing problems when using dial-up or wireless connection, follow the steps in this guide.

• If you are using a wireless connection, try connecting your computer directly to your router or modem.
  
• Close other programs such as games or download software that access the Internet.
  
• Restart your modem and/or router to resolve any problems that may be affecting your Internet connection.
  
• If the connection problems are related to World of Warcraft, try adjusting the in-game network configuration:
  • Go to Network Options in the game menu (Esc > System > Network).
    
  • Check Optimize network for best speed if you are using a broadband connection.
    
  • Uncheck Optimize network for best speed if you are using a low-speed connection.
    
• To reset your network:
  • Turning off the power to your modem and router will reset and re-establish a connection to your ISP. Follow these steps to completely reboot the devices in your network connection.

Note: Modems with battery power must be reset by disconnecting the battery or using the reset button directly.

• Turn off all computers connected to the modem/router.
• Turn off and unplug your modem, and your router if you are using one.
• Leave your devices unplugged for at least 1 minute.
• Plug your devices back in and turn them back on. Wait until their respective initialization processes are completely finished (stable connection and absence of abnormal flashing diodes).
• Start the computer and let the initialization process continue completely.